Frequently Asked Questions
Do I need a Visa?
Most countries don't require a visa for US Citizens visiting for less than 30 days but always double check with the country in question's embassy website.
What happends to my deposit if I can no longer attend the trip?
Note that deposits made within 24 hours of cancellation will be refunded. Cancellations made after 24 hours will be subjected to our refund policy above.
Are the prices per person or per room?
Prices are per person in a double-occupancy room. For a fee you can opt for a single occupancy room.
What if I don't want a roommate?
We understand that some people are not comfortable sharing a room with a stranger, and therefore for an additional fee, we can provide you with a room for yourself.
What Insurance is REQUIRED?
Travel medical insurance is required. For travel medical insurance, our minimum insurance policy coverage for medical emergency evacuation and repatriation is USD $100,000 (or equivalent in other currencies). We will verify that all travelers have such insurance in place and coverage as per the requirements listed above.insu
What insurance is STRONGLY RECOMMENDED?
Due to the involved logistics, we do not offer refunds, therefore we strongly recommend purchasing comprehensive cancel for any reason insurance. By having comprehensive cancel for any reason insurance, you won't need to worry about emergencies that can happen before or during your experience.
Is Airfare Included?
You are responsible for booking your own flight to your destination from the start/end cities. Although airfare is not included, our packages do include transportation while on the trip for included activities, accomodations, most meals, all activities on itinerary and more. Flights are not included for 2 reasons:
What if I can't find anyone to go with?
You will have the chance to explore a new piece of land with other people with similar interest and a passion for travel. After your trip you will have a new list of frirends.
What if I want to explore on my own?
Each trip is designed with the traveler in mind and we know each one of you have your own bucket list. That is why each trip has built-in free time.
Do trip itineraries ever change?
Yes. While we try to stay as close to the schedule as possible, there are things we cannot control. With that said, everything on the trip is subject to change due to weather and local factors. à minor changes
Cancellation by Stella Travel
S.T. will not cancel a booking on any tour Trip once confirmed, in accordance with these Terms, except for reasons of ‘Force Majeure’, which will be defined as unusual or unforeseen circumstances outside of the reasonable control of S.T. When a tour is cancelled by S.T. before the agreed date of departure for reasons not arising from the fault or negligence of or within the reasonable control of the Client, the Client will have the choice of:
(1.) Accepting from S.T. a substitute tour Trip of equivalent or superior value, where such substitute is reasonably available;
(2.) Accepting from S.T. a substitute tour of lower value if no tour of equivalent or superior value is reasonably available, and to recover from S.T. the difference in price; or
(3.) Accept from S.T. a full refund of all monies paid for the cancelled tour Trip(s).
S.T. is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the cancelled booking such as visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. S.T. reserves the right to issue a full refund in lieu of the choices above, in its sole discretion. Where, after departure, a significant element as described cannot be provided, S.T. will make suitable alternative arrangements for the continuation of the trip. If it is not possible to provide a suitable alternative or the Client reasonably rejects any suitable alternatives, S.T. will provide the Client a refund of unused Trips.
What health and safety measures are there in place for 2021 trips?
In order to keep everyone safe we have implemented a few things:
Life is unpredictable and things happen that are outside of our control. In light of this pandemic and keeping everyone safe we have added some flexibility to our refund/cancelation policy: